Contact

Last updated: 27 Dec 2025
Company: Biddio Pty Ltd (ABN 82691074389)
Email: support@biddio.com.au

We’re here to help with account issues, marketplace rules, auction/platform problems, and safety reports.

Important: Biddio does not hold buyer funds for sellers. Payments for marketplace purchases are arranged directly between buyer and seller (unless a listing states otherwise).

How to get help fast

1) Auction or listing questions (fastest)

Message the other party via Biddio Messages (My Account → Messages).

Note: You must be logged in to use messages. Some accounts may need verification to unlock certain contact features.

2) Platform/support issues

Email support@biddio.com.au with details and screenshots/links.

Tip: Include:

the listing URL (or listing ID)
your username
what you expected to happen vs what happened
a quick timeline (times/dates help)

Reporting a scam or safety concern (urgent)

If you suspect a scam or unsafe behaviour, email support@biddio.com.au with subject: SCAM / SAFETY – URGENT and include:

listing URL(s)
usernames involved
screenshots of messages (and payment proof if relevant)
any phone numbers, emails, or bank details shared
what you have already paid/sent (if anything)

Urgent safety or abuse concerns are prioritised.

Response times

We aim to reply within 1–2 business days. Urgent safety/abuse reports are prioritised.

Common reasons to contact us

Account access or verification help
Suspected scam or abusive behaviour
Auctions that didn’t finalise correctly
Fee/commission or wallet credit questions
Requests to delete your account or access/correct your data

Data & privacy requests

For privacy matters (access, correction, deletion), email support@biddio.com.au with the subject “Privacy request”. We’ll confirm your identity and respond within applicable timeframes. See our Privacy Policy for details.

Media & partnerships

For press or partnership enquiries, email support@biddio.com.au with “Media/Partnership” in the subject.